Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.

About Our Tallow

Tallow has been used to nourish and protect skin for generations — and we think this beautifully simple
ingredient deserves a place in modern skincare.
Our grass-fed tallow provides a naturally rich blend of fatty acids that help condition, soften and support
the skin's protective barrier. We combine it with carefully selected botanical oils, then whip our formula to
create a light and beautifully whipped moisturizer that melts effortlessly into the skin.
For us, Primal Alchemy is about taking simple, time-honoured ingredients and thoughtfully
transforming them into something beautiful.
No complicated formulas. No unnecessary extras. Just carefully chosen ingredients and a whole lot of love.

Shipping & Returns

Returns & Satisfaction Guarantee

We want you to feel confident trying Primal Alchemy. Because skincare is personal and every person’s skin is different, we offer a 30-day satisfaction guarantee.

If you’ve tried your Primal Alchemy product and it simply isn’t right for you, please contact us within 30 days of delivery. Depending on the circumstances, we’ll be happy to offer a replacement, exchange, or refund.

To help us keep this policy fair for everyone, we ask that:

  • The product has not been excessively used.
  • You contact us within 30 days of receiving your order.
  • Refunds and replacements are limited to one per product per customer.
  • Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery and include a photo of the product and packaging. We’ll make it right with a replacement or refund at no additional cost to you.

Natural Product Variations

Primal Alchemy products are handcrafted in small batches using natural ingredients. Minor variations in colour, scent, texture, firmness, or consistency may occur from batch to batch.

Temperature changes may also cause natural tallow products to soften, firm up, or develop minor crystallization. These natural variations do not mean the product is defective and do not affect its quality or effectiveness.

Questions?

If there’s ever an issue with your order, please reach out to us. We’re a small business and genuinely want you to be happy with your experience with Primal Alchemy.

Yes — as long as it's a PO box in Canada.

Using It & Storing It

Less than you think. Start with a pea-sized amount.

Warm it between your fingers, then massage it into skin once or twice a day. It works best on clean skin that's still a little damp, so it has something to seal in.

These are waterless formulas, so they're concentrated. Used daily on your face, a jar generally lasts around two to three months, depending on usage.

Not at all. This is the most common message in the summer. 

Tallow is a natural fat, so it responds to temperature the way butter does. Left somewhere warm — a hot car, a delivery truck in July, a sunny windowsill — it softens or melts, and when it cools again it can set up grainy or bumpy instead of smooth.

Nothing is wrong with it. The ingredients haven't changed and it works exactly the same. If the texture bothers you, pop it in the fridge for twenty minutes and it should firm back up.